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About Us


TO grow and differentiate your business through superior customer ENGAGEMENT & loyalty

INdustry EXperience

Insurance & Healthcare

  • Retirement, Life & Annuities
  • Group Health Insurance
  • Property & Casualty personal lines
  • Hospitals

​Pharmacy Benefit Mgt

Pharma / Life sciences

Financial Services

  • Mortgage Servicing
  • Mutuals Funds​


Call us at   585-737-1601

Cusperience Consulting Group

Brian Stancampiano

Brian helps his clients sell complex products and services faster with higher profit margins. He also helps his clients innovate and simplify the customer experience resulting in higher customer loyalty and profits. 
He has extensive experience in sales, marketing and professional services and brings an unrivaled passion for customer experience, change management and loyalty economics. 
Prior to Cusperience, Brian held senior leadership positions at Xerox Global Services & Pitney Bowes Management Services.

our services
  • Sales Process Innovation

  • Sales Leadership coaching 

  • Custom consultative solution selling methodologies 

  • Customer Communications Management

  • Customer Touch Point optimization services

  • Change Management

  • Net Promoter System (NPS) deployment

  • Marketing strategy & product/service offering innovation

  • Voice of the Customer (VOC) capture & analysis

some of Our clients