Insurance & Healthcare
Pharmacy Benefit Mgt
Pharma / Life sciences
Call us at 585-737-1601
Cusperience Consulting Group
Brian helps his clients sell complex products and services faster with higher profit margins. He also helps his clients innovate and simplify the customer experience resulting in higher customer loyalty and profits.
He has extensive experience in sales, marketing and professional services and brings an unrivaled passion for customer experience, change management and loyalty economics.
Prior to Cusperience, Brian held senior leadership positions at Xerox Global Services & Pitney Bowes Management Services.
Sales Process Innovation
Sales Leadership coaching
Custom consultative solution selling methodologies
Customer Communications Management
Customer Touch Point optimization services
Net Promoter System (NPS) deployment
Marketing strategy & product/service offering innovation
Voice of the Customer (VOC) capture & analysis